ace69's Privacy Policy

ace69 ("we", "our", or "platform") is committed to protecting the privacy of its users ("you" or "user"). This privacy policy applies to ace69's website, services, and all related activities.

This policy explains what personal information ace69 collects, how that information is used, stored, and protected, and what rights you have regarding your information. By using ace69's services, you are considered to have given your consent to the terms of this privacy policy.

ace69 collects only the information necessary to provide services, manage accounts, and ensure security. The types of information we may collect are described below:

2.1 Information You Provide Directly

• Name and contact details (email address, mobile number)
• Username and password provided at account creation (stored in encrypted form)
• Documents submitted for identity verification (where applicable)
• Information related to financial transactions (mobile banking account details — bKash, Nagad, Rocket, Upay)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and platform version
• Date, time, and duration of service use
• Browsing patterns on the site and information about pages visited
• Data collected through cookies and similar tracking technologies (details in Section 7)

2.3 Information Received from Third Parties

On occasion, limited information may be received through payment processors or identity verification agencies, which is used to improve the quality of ace69's services.

ace69 uses the collected information for the following purposes:

1. Account Management: To create, verify, and maintain your account.
2. Service Delivery: To keep all core services running, including gaming, betting, and transactions.
3. Financial Transaction Processing: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
4. Customer Support: To provide assistance through live chat and email ([email protected]) for your questions and issues.
5. Security & Fraud Prevention: To detect and prevent unauthorized access, account takeovers, and fraudulent activity.
6. Legal Compliance: To comply with applicable laws and regulations.
7. Service Improvement: To enhance user experience and platform performance.
8. Communication: To send important service-related notices and information about policy changes.

ace69 applies industry-standard technical and organizational measures to protect your personal information. Our key security practices are:

4.1 Technical Protection

• SSL/TLS Encryption: All data transfers between the website and servers are handled through encrypted channels.
• Password Hashing: Your password is always stored in encrypted form — it is never stored in plain text.
• Firewall & Intrusion Detection: Advanced security technologies are used to prevent unauthorized access.
• Regular Security Assessments: Regular audits are conducted to identify and address system vulnerabilities.

4.2 Organizational Protection

• Only authorized personnel have access to user information.
• Staff receive regular training on maintaining confidentiality.
• All data access events are logged and monitored.

ace69 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

1. Service Providers: Third-party providers such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure, and game suppliers who assist in operating our services. These parties are contractually bound to process information only for the specified purpose.
2. Legal Obligations: When disclosure of information is required by law, court order, or direction from a government authority.
3. Security & Fraud Prevention: With relevant authorities when needed to investigate fraud, money laundering, or other illegal activity.
4. Business Restructuring: In the event of a merger, acquisition, or asset transfer — you will be notified in advance in such circumstances.

Outside the cases listed above, ace69 does not share your information with third parties without your consent.

ace69 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Account: All necessary information is retained while your account remains active.
• After Account Closure: Certain information may be retained for a further period to meet legal obligations and resolve disputes.
• Financial Records: Transaction-related information is retained for the period required under applicable law.
• Backup Data: The process of removing information from system backups may take somewhat longer.

Once the need for retention has ended, ace69 securely deletes or anonymizes your information.

ace69 uses cookies to keep the website running smoothly and to improve your browsing experience. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: For login sessions, security, and core site functionality. The service cannot work properly without these.
• Performance Cookies: To understand how well the various features of the site are working.
• Preference Cookies: To remember your language preferences and other settings.

7.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause some ace69 services to not function properly.

As an ace69 user, you have the following rights regarding your personal information:

• Right of Access: The right to know what information ace69 holds about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (unless subject to a legal obligation).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured and commonly usable format.
• Right to Object: The right to object to the processing of your information for certain purposes.

To exercise these rights or to learn more, email [email protected] or contact us through 24/7 live chat.

ace69's services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

If we hold information that belongs to a minor, steps will be taken to delete it immediately. If you suspect that a minor has registered on ace69, please contact [email protected].

ace69's servers and infrastructure may be located in various countries. Your information may be processed or stored outside of Bangladesh. In such cases, ace69 ensures that:

• Data transfers are completed through secure technology.
• The receiving party is contractually bound to maintain protection standards equivalent to this privacy policy.
• Appropriate safeguards are in place in accordance with the applicable legal framework.

ace69 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will change accordingly.

For significant changes, ace69 will notify you via your registered email address or through a notice on the platform. Continued use of the service after changes are made will be considered as your agreement to the updated policy.

The ace69 platform may contain links to third-party websites (such as game provider information pages). ace69 has no control over the privacy practices of these external sites. It is recommended that you read their own privacy policies before visiting such sites.

If you have any questions, concerns, or complaints about this privacy policy, please contact the ace69 support team:

• Email: [email protected]
• Live Chat: 24/7 via the ace69 platform

Our support team is always ready to answer your questions in both Bengali and English. We will take your complaint seriously and work to resolve it promptly.