ace69 Terms & Conditions

1 Definitions & Introduction

Key terms used in these Terms are defined as follows:

"Platform" or "ace69"

ace69 refers to the ace69.lat website and all associated sub-domains, mobile versions, and services that provide online gaming entertainment to players in Bangladesh.

"User" or "Player"

Any person who has registered on the ace69 platform or is using any of the platform's services.

"Account"

A user's personal ace69 profile, through which they access the platform's services.

"Bonus"

Any promotional credit, cashback, or additional balance granted by ace69, subject to specific conditions.

3 Account Registration & Security

One account, one person

Each player may open only one ace69 account. Creating multiple accounts (duplicate accounts) is strictly prohibited and may result in the closure of all accounts and forfeiture of funds.

Accuracy of registration details

You must provide accurate and truthful information at the time of registration. ace69 reserves the right to cancel any account created with false or misleading information.

Account security

• Keep your password and login details completely confidential — never share them with anyone.
• Use a strong password that includes uppercase and lowercase letters, numbers, and special characters.
• If you suspect unauthorised access to your account, contact ace69 support immediately.
• You are responsible for all activity that takes place on your account.

KYC Verification

ace69 conducts identity verification (Know Your Customer) processes when required. As part of this process, you may be asked to provide a government-issued identity document. Failure to submit verification documents in a timely manner may delay withdrawals.

5 Bonuses & Promotional Offers

Welcome bonus

ace69 offers new players a 100% first deposit bonus of up to ৳20,000. For example: depositing ৳1,000 earns an additional ৳1,000 bonus, bringing the total balance to ৳2,000.

Wagering Requirement

Winnings from a bonus can only be withdrawn after completing a 25x wagering requirement on the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

Example: ৳1,000 bonus × 25 = ৳25,000 in bets must be placed before the bonus can be withdrawn.

General bonus terms

• Each bonus offer has its own terms and conditions — please read the offer details carefully.
• A bonus is awarded only once and only to eligible players.
• If ace69 determines that a bonus is being misused, it reserves the right to cancel the bonus and suspend the account.
• Make sure you understand the wagering requirements before you start playing with bonus funds.
• Separate terms apply to VIP cashback and other offers — see the relevant section.

VIP Programme

ace69's VIP programme has four tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). A player's VIP tier is determined by their activity and engagement on the platform. ace69 reserves the right to change the benefits of each tier.

7 Prohibited Activities

The following activities are strictly prohibited on the ace69 platform:

• Using any automated software, bots, scripts, or artificial intelligence to play games.
• Creating multiple accounts to abuse bonus offers.
• Attempting to influence game results by colluding with other players.
• Any attempt to undermine the platform's security systems or gain unauthorised access.
• Transacting funds on the platform that originate from illegal sources.
• Creating or operating an account using a false identity or fraudulent documents.
• Using the ace69 brand or logo without authorisation.
• Placing bets or managing an account on behalf of another player.

9 Privacy & Data Protection

ace69 places the highest importance on the privacy of your personal information. We only collect information necessary to provide our services and never share it with unauthorised third parties.

Data protection practices

• All data transmission is secured through SSL (Secure Sockets Layer) encryption.
• Payment information is not stored on ace69's servers — it is processed directly through the payment service provider.
• Regular security audits are conducted.

Read our Privacy Policy page for detailed information.

12 Limitation of Liability

ace69 is not liable for any loss arising from the following situations:

• If a game is interrupted due to loss of internet connection or a technical issue with your device.
• Due to errors or server issues on the part of third-party software providers.
• If loss occurs from unauthorised use of your account where ace69 is not at fault.
• If the service is disrupted due to unforeseen circumstances or external causes (natural disasters, cyber attacks, etc.).

ace69 always strives to maintain a high standard of service. However, ace69 cannot guarantee an uninterrupted or error-free service.

13 Dispute Resolution

How to File a Complaint

If you have any complaint regarding ace69 services, please first contact us via live chat or email at [email protected]. Our support team is active 24/7 and provides assistance in both Bengali and English.

Resolution Process

After receiving a complaint, ace69 will investigate and communicate its decision. If you are not satisfied with ace69's decision, you may proceed to the next step in accordance with the platform's dispute resolution process.

Final Decision

In disputes relating to game outcomes, the software provider's server logs will be considered as final evidence. The decision of ace69's management authority is final and binding.